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Message "Unrecognized database format"
Your database is damaged.
This is caused by either a hardware failure or Windows crashing at the
wrong moment.
The solution is to restore your database from
backup. It's sometimes possible for Plane or a data recovery specialist
to fix the database but we don't recommended it unless you have no
backup.
To
restore manually:
Some typical causes:
-
Power outage or brownout. Make sure that the computer
has an uninterruptible power supply, a.k.a. UPS or battery backup, and
that all peripherals are on surge suppressors. If you have a network,
the hub/router/switch also must be on a UPS.
-
Failed/Failing internal component such as power supply,
hard disk, disk controller, system board, processor fan, etc..
-
Overheated computer. Pet hair and dust may be
blocking the vents, fans, processor heat sink, etc.
-
Manually switching off the computer's power switch
while KennelSuite is running.
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