Frequently Asked Questions

 

Installation & Updates
	Difference between updates and upgrades
	Receive the latest update
	Install KennelSuite on a new/repaired computer

Errors
	Message: "Error 6 - Overflow"
	Message: "Unrecognized Database Format"
	Message: "Wrong protocol or connection state for the requested transaction or request"
	Message: Component ''todl8.ocx'' or one of its dependencies not correctly registered
	Message: Component ''todgub8.dll'' is missing, corrupt or incompatible
	Pressing F1 or clicking a Help button doesn't do anything (KennelSuite IX only)
	Zip and Postal Code lookup stops working (US & Canada only)
	Country Support is disabled on the Options > Localize tab
	USB Cash drawer doesn't open on Vista

Finance

 

	Discounting products and services
	Prices changed in price list don't appear on existing reservations or folios
	Recover items that were deleted from the price list
	Adjusting a customer's account
	Deposits
	Walkin/Casual balance keeps growing
Help & Documentation   User's Guide
	Help

Packaging

 

Product Levels